Aveda – Scalp Sebum Analysis Tool

Aveda

Aveda – Scalp Sebum Analysis Tool

Estée Lauder

Claim: "Finds best product choice"

Overview

Aveda needed a tool that could diagnose the oil levels in approximately five seconds, serving as both a conversation starter and an engagement driver. The tool had to function seamlessly in one-on-one interactions as well as self-service activations, ensuring versatility across multiple consumer touchpoints.

To meet Aveda’s needs, USP Demo Solutions developed an innovative Scalp Sebum Test card that offered:

This diagnostic tool not only educated consumers but also reinforced brand awareness and trust by offering tangible value during consultations. Initially launched in Italy, the tool’s success led to its adoption in other markets, including Belgium, Greece, India, Luxembourg, the Netherlands, and Spain.

The Challenge

For the Scalp Sebum Analysis Tool, Aveda needed to make the "Finds best product choice" promise something shoppers in the hair care category could see for themselves, not just read on a label. In the few seconds a shopper spends at shelf or in a consultation, copy and ingredient lists rarely land, especially when rival products advertise oil control claims.

The brief for the Scalp Sebum Analysis Tool was to turn that abstract message into a tangible, repeatable proof point that retail staff, pharmacists or beauty advisors could run on demand, without lab equipment or specialist training, while staying on brand for Aveda.

The Approach

In today’s predominantly digital and visual landscape, achieving meaningful consumer engagement requires more than just verbal communication. Recognizing this challenge, Aveda, a brand under Estée Lauder, sought to create an interactive tool that would empower beauty consultants...

USP Demo Solutions built the Scalp Sebum Analysis Tool for Aveda around the Scalp Sebum Test method, reducing the Finds best product choice story to a single visible reaction the consumer can trigger themselves. That gives the conversation a clear before/after moment in the hair care aisle instead of a one-way pitch.

From the same physical interaction with the Scalp Sebum Analysis Tool, the demo substantiates claim areas such as oil control, so a single asset can carry several conversations across the Aveda range.

The Result

The result for Aveda is a understand individual scalp, delivered through the Scalp Sebum Analysis Tool as something the consumer experiences first-hand rather than has to take on trust.

By turning Aveda's "Finds best product choice" message into a hands-on Scalp Sebum Test moment, the Scalp Sebum Analysis Tool becomes a credible, science-backed conversation starter the shopper can repeat for a friend.

In the field, Aveda runs the Scalp Sebum Analysis Tool primarily for retail activation, internal training, digital campaign, consultation tool, delivered in diagnostic tool so the same Scalp Sebum Test proof point travels from a pharmacist's counter to a beauty advisor's tablet without losing its logic.

Technology
Scalp Sebum Test
Benefit
Understand individual scalp
Category
Hair Care
Brand
Aveda