Yves Rocher – Skin Type Test Box

Yves Rocher

Yves Rocher – Skin Type Test Box

Claim: "clear skin"

Overview

Throughout the four seasons, our skin type undergoes change. What is the current status of your consumer’s skin? Which product out of your range is the best fit? How to shift a selling to a consulting situation during one to one consultancy? A challenge to which we were happy to provide a solution for.

The Yves Rocher Team was searching for a way to empower their beauty consultants to make profound product recommendations in direct selling situations. The main goals: confident beauty consultants & happy consumers – ready to become brand advocates.

USP Demo Solutions’ aim was to turn Yves Rocher’s expectations into a highly engaging direct selling tool that fueled consumer excitement. Achieving this was made possible through providing an easy to use and reliable test, which served as a great conversation starter and was fun, too. The skin type test created an emotional brand experience, allowing consumers to touch and feel the brand.

The Challenge

For the Skin Type Test Box, Yves Rocher needed to make the "clear skin" promise something shoppers in the skin care category could see for themselves, not just read on a label. In the few seconds a shopper spends at shelf or in a consultation, copy and ingredient lists rarely land, especially when rival products advertise cleansing & purity, hydration claims.

The brief for the Skin Type Test Box was to turn that abstract message into a tangible, repeatable proof point that retail staff, pharmacists or beauty advisors could run on demand, without lab equipment or specialist training, while staying on brand for Yves Rocher.

The Approach

What is my skin type? Questions many consumers need and want to know make sure they pick the right product out of a beauty brand’s product range. For direct selling companies, it means a shift from selling to consulting, empowering consultants.

USP Demo Solutions built the Skin Type Test Box for Yves Rocher around the Skin Type Test method, reducing the clear skin story to a single visible reaction the consumer can trigger themselves. That gives the conversation a clear before/after moment in the skin care aisle instead of a one-way pitch.

From the same physical interaction with the Skin Type Test Box, the demo substantiates claim areas such as cleansing & purity, hydration, so a single asset can carry several conversations across the Yves Rocher range.

The Result

The result for Yves Rocher is a sensory marketing tools, delivered through the Skin Type Test Box as something the consumer experiences first-hand rather than has to take on trust.

By turning Yves Rocher's "clear skin" message into a hands-on Skin Type Test moment, the Skin Type Test Box becomes a credible, science-backed conversation starter the shopper can repeat for a friend.

In the field, Yves Rocher runs the Skin Type Test Box primarily for internal training, consultation tool, delivered in diagnostic tool, kit so the same Skin Type Test proof point travels from a pharmacist's counter to a beauty advisor's tablet without losing its logic.

Technology
Skin Type Test
Benefit
Sensory marketing tools
Category
Skin Care
Brand
Yves Rocher